Complaints Supervisor- Medical Devices
Orange County, CA

Complaint Supervisor - Medical Devices

Global leader in the development and production of life saving medical devices seeks a Complaint Supervisor to lead a customer complaint handling team in Orange County, CA. The Complaint Supervisor will:

Review complaints to determine if corrective action is required
Manage junior complaints handling staff
In cases where corrective action is necessary, notify appropriate senior management
Maintain customer complaint file
Analyze and document any and all reports of dissatisfaction with product
Create complaint data analyses and other reports as necessary
Assist in internal audit

Job Requirements

Bachelor's degree, preferably in a technical discipline
5+ years experience in regulatory compliance or quality assurance with at least 2 years of that experience in medical devices
Excellent analytical skills, detail oriented
Experience in a leadership role
Excellent communications skills and the ability to prioritize and act decisively
Excellent mentoring skills with a track record of developing subordinates
Working experience with FDA QSR MDD 93/42/EED, ISO 13485 CMDR
Working experience with Microsoft Office Suite, Excel, Word, Outlook, Access

Candidates should submit resumes in WORD.

Submit Resume

Resume Tips

1. Send your resume as a Word Document attachment in an email.
2. Do not put your name and contact information in the header of a document. Using a header makes it difficult to scan the resume into our clients HR tracking software.
3. Read the job description and tailor your resume to feature your skills as they relate to the job.
4. Focus on accomplishments rather than activities.
5. Be specific when describing your experience.
6. When listing accomplishments on a resume include the results: how did you save the company time or money.
7. Don’t worry too much about length. Each position should include a brief description of the company, job, and at least 2-3 accomplishments.
8. Proofread!
9. Do not lie on your resume!
10. Use a font that is easy to read.
11. Be concise and clear.
12. Use bullets for accomplishments.
13. Do not include personal information like date of birth, marriage status or pictures.
14. Write in the first person but remove the “I” from your statements.
15. Use an active voice — it is more effective making you the subject of your statements rather than the object.